Support

Open the app and you land on an empty grid with nine slots: three tops, three bottoms, three layers. Tap a slot, take a photo of the item or pick one from your library, and repeat. When all nine are filled, your outfits are generated automatically. No sign up, no email, no setup screen.

No. The free version needs nothing from you. Accounts exist only so subscribers can back up their plans and restore them on a new phone. If you never subscribe, you will never be asked to sign up.

Not yet, and there is no date. The app is iOS first. If you want one, email us and say so. It genuinely affects what gets built.

Pick a palette first, then pick pieces. Two or three neutrals plus one accent colour is the usual formula. Then check the honest question for every item: does this go with all three bottoms, or all three tops? If the answer is no, swap it. One piece that only works with one other piece costs you nine outfits.

Bring more. The grid is for the pieces you are mixing and matching, not your whole suitcase. Underwear, socks, swimwear, pyjamas and gym kit sit outside the grid and are not meant to go in it.

Yes, with a Premium subscription. A fourth row for shoes and extras multiplies the grid out to as many as 81 looks. The base grid stays three by three.

The free tier keeps one plan at a time. Premium lets you keep several, so a summer grid and a ski grid can live side by side, and you can duplicate an existing plan as a starting point instead of rebuilding it.

Onto your phone, in the app's private storage. On the free tier they never leave the device. Subscribers with an account can turn on cloud backup so plans and photos can be restored on a new phone. Full detail is in the Privacy Policy.

Go to iOS Settings → SudokuPacking and turn on Camera and Photos. If Photos is set to "Selected Photos", either add the images you want or switch to full access. Restart the app afterwards.

Grid tiles are a portrait shape, so shoot the item vertically, flat on a plain surface, in even light. Photographing on a white bed or a wooden floor works well. Avoid strong shadows across the item.

Tap the tile in the grid and choose to replace or clear it. Your outfit set regenerates on the spot, and favourites that no longer make sense are updated with it.

Multiple saved plans, the full outfit set rather than a preview, the shoes and accessories row, plan duplication, and clean exports without a watermark. The current price and the exact list are shown in the app before you buy.

Subscriptions are billed by Apple, so cancel through Apple: iOS Settings → tap your name → Subscriptions → SudokuPacking → Cancel Subscription. Do it at least 24 hours before your renewal date. Premium stays active until the end of the period you already paid for.

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com using the Apple ID that made the purchase. We have no ability to issue or reverse a charge. If Apple turns you down and you think something went wrong on our side, email us and we will help you make the case.

Open the account screen in the app and tap Restore Purchases. Make sure you are signed into the same Apple ID that made the purchase. If it still does not unlock, email us with the date of purchase and we will sort it out.

Sign into the same Apple ID, install the app, and tap Restore Purchases. Your entitlement follows your Apple ID. Your plans and photos follow your SudokuPacking account, so sign in with the same email to bring those back too.

If you never made an account, deleting the app removes everything, permanently. If you have an account, use the delete account option in the account screen, or email contact@sudokupacking.com from your account address. We remove your profile, plans and stored photos within 30 days and confirm when it is done.

Yes. Email us from your account address and ask for an export. We will send your plan data in a machine readable format and your stored photos.

On the free tier, plans live only on the device, so reinstalling deletes them and we cannot recover them. This is the main reason cloud backup exists. If you had an account with backup on, sign in with the same email and your plan should restore. If it does not, email us before you rebuild anything.

All nine slots need a real item. An empty slot in any row stops the combinations from being generated. Check each of the three rows, then force quit the app and reopen it.

Usually a memory issue on older devices with very large images. Force quit other apps, make sure iOS and the app are up to date, and restart the phone. If it keeps happening, email us with your device model and iOS version.

Check spam and promotions. Codes expire, so if a few minutes have passed, request a new one. Make sure the address has no typo. If nothing comes through after two tries, email us from that address and we will look into it.

The card is rendered on your device before the share sheet opens, which takes a moment on older phones. If the sheet never appears, force quit and reopen the app, then try again with the app in the foreground.