Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you and SudokuPacking ("SudokuPacking", "we", "us", "our") covering your use of the SudokuPacking mobile application, the sudokupacking.com website, and anything we offer through them (together, the "Service").

By downloading, installing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What SudokuPacking is

SudokuPacking helps you plan what to pack. You add photos of three tops, three bottoms and three layers, and the app generates the resulting outfit combinations so you can decide what goes in the bag. It is a planning tool. It does not sell clothing, it does not book travel, and it does not give styling advice you should treat as professional guidance.

3. Eligibility

You must be at least 13 years old to use the Service, or older if the law where you live sets a higher minimum age for consenting to online services. If you are under the age of majority where you live, you may only use the Service with the involvement of a parent or legal guardian who agrees to these Terms. By using the Service you confirm you meet these requirements.

4. Accounts

You do not need an account to use the free version of the app. Accounts are optional and exist so subscribers can back up and restore their plans across devices.

If you create one, you agree to give an email address you control, to keep access to that email secure, and to tell us promptly at contact@sudokupacking.com if you think someone else has got into your account. Sign in uses a one time code sent to your email. Anyone with access to that inbox can sign in as you, so treat it accordingly. You are responsible for activity that happens under your account.

One account per person. Do not create an account on someone else's behalf without their permission, and do not share account access to get around subscription limits.

5. Subscriptions and billing

5.1 Free and premium

The Service has a free tier that lets you build a packing plan and see your looks. A paid subscription ("Premium") unlocks additional features such as multiple saved plans, the full outfit set, an extra category row for shoes and accessories, plan duplication and clean exports. The exact feature split and the current price are shown in the app before you buy.

5.2 How you are billed

5.3 Term and cancellation

Subscriptions run monthly or annually, depending on what you choose. Cancelling stops the next renewal. It does not end the period you already paid for: Premium keeps working until that period expires, and after that your account returns to the free tier. Plans and content beyond free tier limits are not deleted, but you may not be able to open or edit all of them until you resubscribe.

5.4 Price changes

We may change subscription prices. Any change applies to future billing periods, not to a period you have already paid for. Where Apple's rules or the law require it, you will be notified in advance and given the chance to cancel or to consent before the new price takes effect.

5.5 Free trials and promotions

If we offer a free trial or promotional rate, the terms are shown at the time of the offer. Unless stated otherwise, a trial converts into a paid subscription at the standard price when it ends, unless you cancel at least 24 hours before the trial ends. Any unused portion of a free trial is forfeited if you buy a subscription during the trial period.

6. Refunds

Because Apple processes the payment, refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. Apple decides according to its own policies. Except where the law requires otherwise, payments are non refundable and there are no refunds or credits for partial periods, unused features or periods where you did not use the app. If you have a consumer right to cancel or refund under the law where you live, that right applies regardless of this section.

7. Your content

"Your Content" means the photos, item names, plan names, notes and other material you put into the Service.

You own Your Content. We do not claim ownership of it. You grant us a limited, non exclusive, worldwide, royalty free licence to store, copy, resize and display Your Content strictly for the purpose of operating the Service for you: rendering it in your grid, generating your outfit combinations, and, if you are a subscriber who has enabled cloud backup, backing it up and restoring it. This licence exists only so the app can work, it is not transferable except to the service providers listed in our Privacy Policy, and it ends when you delete the content or your account.

We do not use Your Content for marketing, we do not sell it, and we do not use it to train machine learning models.

You are responsible for Your Content. By adding it you confirm you have the right to do so, that it does not infringe anyone else's rights, and that it does not break the rules in section 8. If you share an export or a link generated by the app, you are responsible for what you share and with whom.

8. Acceptable use

Do not:

• Upload content that is unlawful, sexually explicit, hateful, harassing, or that depicts a minor inappropriately.
• Upload content you do not have the right to use, including someone else's photographs.
• Reverse engineer, decompile or attempt to extract the source code of the app, except to the extent the law expressly permits it.
• Attempt to bypass paywalls, entitlement checks, usage limits or security controls.
• Interfere with, overload or probe our systems, or use bots or scrapers against the Service.
• Resell, rent, sublicense or commercially redistribute the Service without our written permission.
• Use the Service to build a competing product, or to break any applicable law.

We may remove content or suspend access if we reasonably believe this section has been breached.

9. Our intellectual property

The Service, including its software, design, layout, illustrations, text, the SudokuPacking name and logo, and the way the packing method is presented, is owned by us or our licensors and protected by intellectual property law. We grant you a personal, limited, non exclusive, non transferable, revocable licence to use the app on devices you own or control, for your own personal, non commercial use, in line with these Terms and the App Store Terms of Service.

Nothing here transfers ownership to you. The underlying idea of packing a three by three grid of clothing is a method, not something we claim to own. What we own is our specific implementation of it.

10. Third party services

The Service relies on third parties including Apple, Supabase, PostHog, RevenueCat, Resend and Cloudflare. Their availability and their own terms are outside our control. Links to third party sites are provided for convenience and are not an endorsement, and we are not responsible for their content or practices.

11. Availability and changes

We aim to keep the Service running, but we do not promise it will be uninterrupted or error free. We may modify, suspend or discontinue any part of the Service at any time. If we discontinue the Service entirely, or remove a paid feature in a way that materially reduces what you bought, we will give reasonable advance notice where we can and, where required, a pro rata refund through Apple for the unused portion of a paid term.

12. Data loss

13. Termination

You can stop using the Service at any time by deleting the app, and you can delete your account as described in our Privacy Policy. Remember to cancel any active subscription separately through Apple.

We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we discontinue the Service. Where we can do so reasonably, we will give notice and a chance to fix the problem first. Sections 7, 9, and 12 through 19 survive termination.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE UNINTERRUPTED, SECURE OR ERROR FREE, OR THAT ANY DATA WILL BE PRESERVED WITHOUT LOSS.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SUDOKUPACKING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY US DOLLARS.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

16. Indemnity

You agree to indemnify and hold harmless SudokuPacking and its officers, employees and agents from any claim, damage, loss or expense, including reasonable legal fees, arising from Your Content, your use of the Service, or your breach of these Terms or of any law or third party right.

17. Apple specific terms

The following applies where you obtained the app from the Apple App Store:

• These Terms are between you and SudokuPacking only, not with Apple. Apple is not responsible for the app or its content.
• Your licence to use the app is a non transferable licence to use it on any Apple branded device you own or control, subject to the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation.
• Apple is not responsible for investigating, defending, settling or discharging any third party claim that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as a terrorist supporting country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

18. Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law rules. Any dispute will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to their jurisdiction.

If you are a consumer resident in the European Economic Area, the United Kingdom or another jurisdiction whose law gives you the right to bring proceedings locally, nothing here removes that right or the protection of mandatory consumer law in your country of residence.

Before starting formal proceedings, please email contact@sudokupacking.com. Most problems can be sorted out quickly.

19. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service.
• Changes. We may update these Terms. We will change the date at the top and, for material changes, give notice in the app or by email. Continuing to use the Service after a change means you accept it.
• Severability. If any provision is found unenforceable, the rest stays in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

20. Contact